At Seaside Dream, we take pride in offering high-quality digital travel services — including interactive route planning, accommodation catalogs, local experience maps, and digital itinerary presentations. Every service is designed to help travelers enjoy a seamless, inspiring experience from any location in the world. Because all of our products are digitally delivered, there are no physical shipments or traditional returns. However, we believe in fairness, transparency, and customer satisfaction — that’s why our refund and returns policy ensures that you always have a clear, secure, and respectful process in case something doesn’t go as expected.

When purchasing any service or product from Seaside Dream, the client receives instant digital access. This may include PDF files, interactive online materials, editable templates, design files, or multimedia links. All products are considered “delivered” once they have been successfully emailed, shared, or made available for download. By completing a payment, the customer acknowledges that the delivery has taken place when digital access is provided — regardless of whether the file has been opened or downloaded.

Still, we understand that unforeseen circumstances can occur. Therefore, our policy allows specific refund and return options for fair and legitimate cases.

Refunds are possible in the following situations:

• Duplicate payments or accidental double orders. If you accidentally pay twice for the same product or service, we will issue a full refund for the duplicate transaction.
• Technical delivery failure on our side. If a file, link, or access code cannot be delivered due to an internal error and remains unresolved after verification, you will be eligible for a refund.
• Incorrect or mismatched product delivery. If you receive a file or service that significantly differs from what was described in the product listing (for example, the wrong guide, missing components, or incorrect file format), a refund or replacement will be provided.
• Cancellation prior to project initiation. If you change your mind before the digital work or customization process begins, you may request a refund, provided that no part of the service has been created or delivered yet.

Refunds are not provided once the full digital product has been created, customized, or delivered to your account or email, since the nature of digital files makes returns technically impossible. Once files have been accessed, downloaded, or viewed, the product is considered “used,” and therefore non-refundable.

However, Seaside Dream always strives to maintain a positive relationship with every client. In special cases where dissatisfaction is based on misunderstanding, incomplete expectations, or minor delivery issues, we may offer one of the following solutions:

• Partial refund — if part of the work was delivered but not used or approved.
• Credit balance for future services — allowing you to apply the value of your unused service to another Seaside Dream digital product.
• Revision or correction of the existing product — ensuring that you receive exactly what was promised without additional charges.

To request a refund or resolution, clients should provide a short written explanation of the issue along with the order number, payment confirmation, or invoice reference. We review each request carefully within a reasonable period — typically within 5–10 business days — and communicate the decision in writing. Once approved, the refund is issued using the same payment method originally used for the transaction.

We take all refund cases seriously and treat each request with confidentiality, respect, and fairness. Our goal is to ensure that your experience with Seaside Dream remains positive — whether you continue your digital journey with us or choose a different path.

By purchasing our services, you acknowledge that:

• All products are digital-only and non-returnable in physical form.
• The delivery is considered complete once the digital materials are made accessible.
• Refunds can only be provided in the limited circumstances defined above.

At Seaside Dream, we are committed to building a trust-based relationship with every traveler. Your satisfaction, confidence, and comfort matter to us. If something doesn’t meet your expectations, we will always do our best to assist, adjust, or compensate in a fair and transparent way.

Seaside Dream — where every journey begins with clarity, trust, and digital excellence.